Privacy Policy
Effective date: October 7, 2026
This Privacy Policy explains how Keyhaven, a brand of Sarita Luxe Group LLC ("Keyhaven," "we," "us," or "our"), collects, uses, and protects information when you visit keyhavenrentals.com, submit a form, call, email, or receive text messages from us.
Information We Collect
- Information you provide: your name, email address, phone number, property address, whether you are a property owner or renter, and any details you include in your message.
- Communication records: records of calls, emails, and text messages between you and Keyhaven, including your text message consent and opt-out requests.
- Website data: basic technical information such as browser type, device type, pages visited, and IP address, collected through cookies and similar tools.
How We Use Your Information
- To respond to your inquiry about leasing a property or renting a home
- To schedule and confirm consultations, appointments, and showings
- To send service updates related to your property or rental inquiry
- To send text messages if you have opted in to receive them
- To operate, maintain, and improve our website and services
- To comply with legal obligations, including fair housing requirements
Text Messaging (SMS)
If you check the text message consent box on our website form, you agree to receive text messages from Keyhaven at the phone number you provided. Messages relate to your inquiry, appointment and showing reminders, and service updates. Message frequency varies. Message and data rates may apply.
You can opt out at any time by replying STOP to any message. Reply HELP for help, or contact us at (908) 365-1429 or [email protected]. Consent to receive text messages is not a condition of any purchase or service.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support our services, such as customer service and messaging platform providers, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How We Share Information
We do not sell or rent your personal information. We share information only as described below:
- Service providers that help us operate our business, such as our customer relationship management, website hosting, email, and messaging platforms. They may use your information only to provide services to us.
- Property owners we work with, limited to information a renter submits about a home that owner is leasing, so the owner can evaluate the inquiry or application.
- Legal requirements, when required by law, subpoena, or court order, or to protect the rights and safety of Keyhaven, our clients, or others.
The text messaging data and consent described above are never shared under any of these categories for marketing purposes.
Cookies
Our website uses cookies to keep it working and to understand how visitors use it. You can set your browser to refuse cookies, though some parts of the site may not work properly.
Data Retention and Security
We keep personal information only as long as needed for the purposes described here or as required by law. We use reasonable administrative, technical, and physical safeguards to protect it, but no method of transmission or storage is completely secure.
Your Choices
- Opt out of text messages at any time by replying STOP.
- Unsubscribe from emails using the link in any email or by contacting us.
- Request access to, correction of, or deletion of your personal information by contacting us at [email protected].
Children's Privacy
Our website and services are intended for adults 18 and older. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
Contact Us
Keyhaven, a brand of Sarita Luxe Group LLC
114 Martin St, Roselle, NJ 07203
Phone: (908) 365-1429
Email: [email protected]